Refund policy
At OakBloom, customer satisfaction is important to us. We understand that sometimes a product may not be the right fit for your space or needs. For this reason, we offer eligible customers a 30-day return period.
30-Day Return Period
You may request a return within 30 days of receiving your order.
To qualify for a return, the product should generally be:
- In its original condition
- Complete with included components and accessories
- Returned with original packaging when reasonably possible
- Accompanied by proof of purchase or order information
Please contact us before returning an item so our customer support team can provide the appropriate return instructions.
Free Returns
OakBloom provides free returns for eligible products within the 30-day return period.
Customers should not send products to our business address without first contacting customer support and receiving return instructions. The appropriate return destination may differ depending on the order and fulfillment location.
How to Request a Return
To begin a return request, contact:
Email: support@OakBloom.store
Please include your order number, the email address associated with your order, the item you wish to return, and a brief explanation of the reason for your request.
If the item arrived damaged, defective, or incorrect, photographs may be requested to help us evaluate and resolve the issue.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as reasonably possible. Our team will review the situation and provide an appropriate resolution.
Depending on the circumstances, this may include a replacement, return, or refund.
Refunds
Once an eligible returned item has been received and reviewed, we will notify you regarding the status of your refund.
Approved refunds will generally be issued to the original payment method used for the purchase.
Please note that financial institutions and payment providers may require additional processing time before the refunded amount appears in your account.
Order Cancellations
If you wish to cancel an order, contact us as soon as possible.
We will make reasonable efforts to accommodate cancellation requests. However, once an order has entered processing or has been shipped, cancellation may no longer be possible. In such cases, you may request a return after receiving the order, subject to this policy.
Exchanges
If you would like a different product, size, style, or variation, please contact our customer support team. Depending on availability and the circumstances of your order, we will provide the most appropriate solution.
Return Abuse
OakBloom reserves the right to decline returns where there is reasonable evidence of fraud, abuse, intentional damage, or misuse of our return program, subject to applicable law.
Contact Us
For return or refund assistance, contact:
OakBloom
9255 Blvd. LaSalle
Lasalle, Quebec H8R 2M6
Canada
Email: support@OakBloom.store
Phone: (800) 730-7121